A ban appeal process your players will actually trust

Players do not judge your anti-cheat by its detection rate. They judge it by what happens when they, or a friend, get banned. A fast, fair appeal process does more for your server's reputation than any feature list.

Put the evidence first

With TruffAC, every automatic ban carries a screen recording and the detection details. Make it a rule that whoever handles an appeal watches the recording before replying. It settles most cases in a minute, and it means the answer is based on what happened, not on who argues best.

Publish how it works

• Where to appeal (a ticket channel, a form) and what to include: the ban ID, the time, what they were doing.
• How long a reply usually takes. "Within 48 hours" is better than silence.
• That bans for confirmed cheating are permanent, so nobody expects a second chance after a clear-cut case.

One rule: the reviewer is not the banner

When a staff member issued or confirmed a ban, someone else should review the appeal. It removes the instinct to defend a decision and makes the outcome easier to accept either way.

When you were wrong, say so

Unban quickly, apologise briefly, and send the case to us so the detection that misfired can be fixed. A player who was wrongly banned and treated well often becomes the loudest defender of your anti-cheat.

Keep the record

Note the outcome on the ban record. Over time you will see patterns: the same script, the same situation, the same kind of player. Those patterns are exactly what helps us make detections better.